Politique de remboursement

We want you and your little ones to be happy with every purchase. If something isn't quite right, we're here to help make the return process as simple as possible.

1. Return Eligibility

Items may be eligible for return if they meet the following conditions:

• The item is unused, unworn, and in its original condition.
• The return request is submitted within 30 days of delivery.
• All original tags, packaging, and accessories are included.
• The item is in a resellable condition.

For hygiene and safety reasons, certain items may not be eligible for return. We reserve the right to refuse returns that do not meet these requirements.

2. How to Request a Return

To request a return, please contact our customer support team with the following information:

• Your order number
• The item or items you would like to return
• The reason for the return

Email: coofse335@outlook.com

Once your request has been reviewed, we will provide you with the return instructions and return address.

3. Return Inspection

Once we receive your returned item, our team will inspect it to confirm that it meets the return requirements.

You will receive an email once your return has been reviewed and approved.

4. Refunds

Once your return is approved, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days for the refund to appear in your account, depending on your payment provider or financial institution.

5. Non-Returnable Items

The following items may not be eligible for return:

• Final sale or clearance items
• Personalized or custom-made items
• Items that have been worn, washed, damaged, or altered
• Items without original tags or packaging
• Gift cards, where applicable

6. Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect due to an error on our part.

We recommend using a trackable shipping service when returning an item, as we cannot be responsible for returns lost in transit.

7. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please include your order number and clear photos showing the issue. Our support team will review your request and work with you to find an appropriate solution, such as a replacement or refund.

Email: coofse335@outlook.com

8. Exchanges

If you need a different size or style, please contact us before returning your item. Depending on availability, we may be able to assist with an exchange.

If the requested replacement is unavailable, we will help you with the available return options.

9. Policy Updates

We may occasionally update this Return Policy to reflect changes to our services or procedures. Please check this page for the latest version before submitting a return request.

Thank you for shopping with us. We truly appreciate your trust and are always here to help make your shopping experience as easy and enjoyable as possible.